Wedding hire, party hire & event hire FAQ's

Yes we can arrange to meet prior to discuss all of the details of your booking. We have a showroom located in our Tomago warehouse where we can meet during working hours at no extra cost. If you require a meeting on location, this will incur a fee.   

The duration of the hire is based on the requirements for each booking. For Ceremony setups, duration starts 2 hours prior to the ceremony starting and pack up is 2 hour after. For functions that run late into the night or need more time preparing we will drop the day before and pick up the day after. 

Our delivery days are Friday, Saturday and Sunday. If you have a midweek function, we may need to drop on Sunday and pick up the following Friday. 

The delivery fee includes delivering & picking up your hired items items to the desired location. We can set up all equipment and décor if you need, however there will be an additional charge to cover this.   

Definitely! Our warehouse is located in Tomago. You can pick up and drop off items at this location and you will save on the delivery fee.   

For outdoor events, we will always suggest having a Plan B just in case that the weather is not suitable.  We can then  change the delivery and set up locations to your Plan B location if the need arises. If you wish to cancel the hire, our cancellation policy will come into effect.  

A 30% deposit is required to secure your booking and the date.  

For items that are being left for more than 1 night, we do require a security bond of $300.00. This bond is refunded to you once items have been collected and assessed with no damage.  

Our Cancellation Fee is as follows:  

·  30% Deposit is non refundable  

·  Cancellation up to 2 weeks prior to your event, will receive a full refund minus 30% deposit 

· Cancellation within 2 weeks prior to your event, there is no refund.  

If you need to postpone you event, we will hold any monies paid as a credit for 12months.